The following terms and conditions provide the basis for your booking and provide you with general information needed for your stay. We are sure you will have a wonderful stay but please read the following conditions carefully so you fully understand the basis and terms of your booking.
1.1. Abersoch Hire (‘We’ ‘Us’ ‘Our’) act as agents for the property and facilitate rental arrangements on behalf of the property owner.
1.1. All properties are let on the basis that they are strictly for holiday use only and no rights to remain or occupy the property shall exist for You or anyone in your party.
1.2. Once you have requested a booking of one of Our properties, we will confirm the booking in writing to you via email or post. No bookings are valid until we have received a deposit and a completed booking form returned to Us.
1.3. Bookings must only be received from persons over the age of 25. Single Sex groups are not permitted unless express written consent has been given by the property owner and a larger security deposit may be payable in accordance with clause
1.4. These Booking Conditions shall apply to all confirmed bookings.
1.5. Where, in these Terms and Conditions, we state we will charge You an administrative fee, We confirm that this shall equate to the actual time taken to fulfil the particular tasks or activity required and You accept that such charges shall be reasonable.
2.1. All bookings require an administration charge of 2.5% plus payment of a non-refundable deposit in accordance with the following: 2.1.1. If the booking is made more than 56 days before the rental is due to commence then 20% of the full rental price is payable; 2.1.2. If the booking is made less than 56 days before the rental is due then the full rental price is payable at the time of booking including any security deposit as per clause 4.
2.2. The balance of the rental fee and security deposit in accordance with clause 4 below must be paid in full 56 days before the commencement of the rental. Non-payment of the balance when due shall be considered as a cancellation of the booking and any deposit shall be forfeited and You shall have no claim against Us or the property owner for compensation or reimbursement whatsoever.
2.3. The deposit shall only be refunded if the cancellation is due to the property owner or any actions by Us in accordance with clause 5 of these Terms and Conditions.
2.4. All payments must be made in pounds sterling. Guests from Overseas may pay by Master card, American Express or Visa card or by electronic transfer. Any bank charges incurred for payments from overseas guests must be paid by the guest at the time a payment is made.
3.1. Immediately upon receipt of Your holiday confirmation we strongly suggest you check through all the details and notify us of any mistakes or errors made by Us within 7 days. After this time, We reserve the right to charge an administration fee to correct any errors made by You.
3.2. If You wish to cancel or change Your booking for any reason you must advise Us immediately in writing either in letter or email form
3.3. You will remain liable for the full cost of the rental price and this will be payable in accordance with these Terms and Conditions if not already paid.
3.4. If you wish to cancel, then upon receipt of Your cancellation letter or email We will try to obtain a replacement letting, including if appropriate and at the discretion of the property owner offering a discount for late booking. If such replacement is obtained, upon receipt of the monies for the new booking, We will refund to You any monies paid less an administrative charge. If a reduction in rental has been made to secure a replacement booking, You will receive a pro rata amount due in accordance with these Terms and Conditions. If no replacement letting has been found, no monies will be returned to You.
3.5. If you wish to change your booking to another of Our properties then this will be treated as a cancellation and a replacement booking will be sought. Where a replacement booking is secured then You will be able to change Your booking to the alternative property and where the rental price is more than the original booking you will be liable to pay such additional monies immediately plus an administrative charge.
3.6. When we may cancel after a Booking Confirmation and costs involved: including after we have sent you the Booking Confirmation, we on behalf of the Owner, have the right to cancel a Booking where we reasonably believe that:
3.6.1.the Booking is not legitimate;
3.6.2.you or your guests do not comply or are likely to not comply with the terms of this document – Booking Conditions; relating to a previous or current Booking;
3.6.3.any information you have supplied is incorrect or insufficient; or you do not, within a reasonable time of us asking for it, provide us with information, including any Booking Details, that is necessary for us to provide Booking Services or for a relevant third party to provide the Third Party Other Services or for the Owner to provide the Rental Services; or
3.6.4.you have behaved in an inappropriate, abusive or unlawful manner to us, our staff or any Owner.
3.6.5.you do not make any payment when it is due and you still do not make payment within 7 days of the date your payment is due (though we will send you a reminder that your payment is due);
3.6.6.you fail to pay any security deposit on the date that payment of the security deposit is due in accordance with clause 4; or
3.6.7.you are declared bankrupt, make any arrangement with or for the benefit of your creditors, are unable to pay your debts or have a county court administration order made against you.
3.7. If we cancel your booking in any of these circumstances we will tell you in writing and neither we nor the applicable Owner will have any further responsibility to you and you may have to pay us and the Owner and third parties (as applicable) all costs and expenses reasonably incurred in providing you with the Booking Services, Other Services, Rental Services and Third Party Other Services respectively up to the date we cancel the Booking.
3.8. Consequences if a Booking or Rental Contract ends in the circumstances of clause 3.6.: If a Booking or Rental Contract ends for any of the reasons in clause and sub clauses of 3.6, then you will not be entitled to any refund of any Total Charges or other charges that you have paid in connection with your Booking. Also, neither we nor the Owner shall be responsible for any other costs or expenses you have to pay due to this (such as the cost of finding any alternative accommodation or making alternative travel arrangements).
3.9. Our and an Owner’s rights to end a Booking/ Rental Contract (as applicable) (refund): Without affecting any other right or remedy available to us or an Owner, we or we on an Owner’s behalf (as applicable) may cancel your Booking or bring to an end a Rental Contract if:
3.9.1.we have ended our agency agreement with the relevant Owner before your Booking for the relevant Property was made;
3.10.Consequences if a Booking or Rental Contract ends in the circumstances of paragraph 3.9.: If a Booking or Rental Contract ends for any of the reasons in clause 3.9, we:
3.10.1.may (but are not obliged to) arrange alternative accommodation for you and your Guests of an equivalent type and standard in a similar location. We will not be responsible for any costs associated with arranging alternative accommodation and arranging this may be subject to the payment of additional charges by you if the Total Charges for the alternative are higher than those actually available to you under the cancelled Booking. We will always get your approval in advance of arranging any alternative accommodation and notify you of the additional costs; and
3.10.2.will try and facilitate the payment of a refund from the relevant Owner, or if the Owner is in breach as regards the cancellation, the Rental Charges and any other amounts paid by you in relation to the cancelled Booking, that in both instances the Owner may be liable for. Please note, in these circumstances you will not be able to recover the Booking Fee as this amount is non-refundable (we would have already completed the Booking Services for your original Booking) or the charges We have performed or for any Third Party Other Services that a third party has performed from or for us.
3.11.OTHER CONSEQUENCES OF A RENTAL CONTRACT ENDING FOR WHATEVER REASON
3.11.1.Consequences of a Rental Contract ending: If the Rental Contract ends during or at the end of the Holiday Period, you must:
3.11.2.leave the Property together with all Guests as soon as possible;
3.11.3.notify Us that you and your Guests have left the Property and, if relevant, the reasons for doing so; and
3.11.4.return the keys/access cards to the location instructed by Us.
3.11.5.Consequences of your decision to leave the Property before the end of the Holiday Period: If you leave the Property before the end of the Holiday Period of your own accord, no refunds for any charges are payable.
4.1. A Security deposit of 25% is payable with the final balance, 8 weeks before your arrival. The security deposit is to cover any breakages or damage that requires rectification during or after your departure and to cover any additional cleaning fee should it be required. All security deposits are returned promptly within 10 working days after your departure.
5.1. If, for any reason beyond Our control the property is not available on the date booked, We will endeavour to arrange suitable alternative accommodation. If this is not possible or if You are not happy with such alternatives, then We will use our reasonable endeavours to ensure the property owner refunds to you all monies paid in advance and You will have no further claim against Us or the property owner.
5.2. We are not liable for any costs associated with any alternative accommodation nor any liability for the cancellation or alteration of a booking.
6.1. To the best of Our knowledge all the details and descriptions of Our properties are correct. We cannot accept any liability for any changes which the property owner makes which we have not been made aware of. Upon becoming aware of any changes, We endeavour to correct our materials as soon as possible.
6.2. Neither we nor the property owner are at all liable or responsible for the suitability of the property for Your needs. Should You have any special requirements then You should inform Us at the time of booking whereby we can provide you with guidance on whether any property is suitable, but it remains Your responsibility at all times to ensure the property meets Your own requirements. We cannot guarantee that any property has been pet free.
6.3. Whilst every effort has been taken to try to indicate any possible safety hazards, we highly recommend that you inspect the property on arrival and note any potential safety hazards (especially if You have children). We recommend that you check the layout of Your property so that in an emergency you can get out of the property quickly and easily. Please read and respect any warning/hazard/restriction notices that the property owner has placed in the property.
6.4. We are not responsible for any disappointment caused where You have a different expectation of the property you have booked as compared to the details set out on Our website.
6.5. We are not responsible for any works being carried out around or in the vicinity of the property or for any noise or nuisance which are outside Our control or any changes or closures to local amenities.
6.6. CCTV: We are aware that many holiday property owners are using CCTV systems for the safety and security of their property and guests. You may be notified as part of the description of the Property or at the Property itself that CCTV is in operation. If required, please contact us for details such as the purpose of the CCTV, the data being processed and how long any footage is retained, if this information is not already apparent at the Property.
6.7. The use of accommodation and amenities, where offered, such as swimming pools, hot tubs, rowing boats, beach huts etc, is entirely at your risk and the Owner excludes all responsibility or liability for injury, or loss or damage to your’ or you guests’ belongings.
6.7.1.Further, neither the Owner nor Us will be liable to you, any member of your party or person visiting the Property during the period of your hire of it for any events outside the Owner’s or our reasonable control, such as the breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, building works at adjacent properties, damage resulting from exceptional weather conditions or other unforeseeable circumstances or any events as described in clause 13. You also accept that we are acting as agent for the owner will not be liable for any negligence on the part of the Owner resulting in loss, injury or accident.
6.7.2.Further, neither the Owner nor Us will be liable to you for the withdrawal/removal of any facilities/amenities from/in the Property resulting from any events as described in clause 13.
6.7.3.Where Wi-Fi is an advertised facility, please note that its provision is subject to availability and network conditions. It may not be available 24 hours a day and is provided for pleasure not for business purposes.
6.7.4.Electric vehicles are becoming increasingly common, we want to ensure they can be catered for wherever possible. Not all properties will have a suitable and safe place to charge vehicles, so it is recommended you check prior to finalising you’re Booking if this is an essential requirement. If you are keeping an electric vehicle at the property, you must use designated charging points (where available) only and manufacturer approved cables for charging any vehicle when at the property. The Owner reserves the right to (i) charge additional fees if charging is, in Our or the Owner’s opinion, excessive and/or (ii) refuse to allow electric vehicles to be charged if they do not think it is suitable/safe to do so.
6.7.5.Any damage to the electric system at the property through incorrect use, overload of the system or the use of a standard extension cable will be your responsibility. Should damage occur the costs of repair are your responsibility and are not covered by the accidental damage waiver.
7.1. Our properties provide bed linen and/or towels and provide beds that are fully made up and ready for your arrival. Please check at the time of booking whether the towel service is provided. If you require extra bed linen or towels, then this service may be provided at an extra charge.
8.1. During Your period of stay in one of Our properties You undertake:
8.1.1.that You and members of your party will only use the property for the purpose of a holiday and You acknowledge that the right granted to stay in the property is not an assured tenancy and no statutory periodic tenancy will arise;
8.1.2.that the people occupying the property will be those individuals identified to Us on your completed, signed and returned booking form;
8.1.3.no overnight guests are permitted unless prior written consent is granted by Us or the property owner.
8.1.4.You will not engage in any activity which is illegal, or may cause unreasonable damage, noise or disturbance;
8.1.5.to allow Us or the property owner access to the property at any reasonable time during the holiday period;
8.2. you will keep the Property and all furniture, utensils, equipment, fixtures and fittings in or on the Property in the same state of repair and condition as at the start of the Holiday Period and you will ensure that at the end of your Holiday Period the Property is left in the same state of order and cleanliness in which it was found. We may charge you for any additional, reasonable charges for professional cleaning after the end of your Holiday Period where you have failed to comply with this clause. These charges are necessary in order to return the Property to its original state of cleanliness and tidiness for future bookings by other customers;
8.3. where the property includes car parking, You must only use the space allocated and parking your vehicle in such space is entirely at your own risk. You must not obstruct any public highways or access to neighbouring properties;
8.3.1.to notify Us as soon as possible any damage or breakages caused by You during your holiday, the replacement cost of which will be [Your responsibility] [taken out of your security deposit]. [The property owner reserves the right to make a claim against You for any repair or loss resulting from such damage;]
8.3.2. to behave in a proper and inoffensive manner and to show consideration for neighbours and other parties;
8.3.3.to arrive and vacate the property on those times that We provide to You on confirmation of Your booking;
8.3.4.not to smoke in the property or bring any pets unless express permission is granted by the property owner in writing.
8.4. you will keep the location of all keys/access cards for the Property, which the Owner shall provide you (or otherwise provide you details of in the Booking Confirmation), confidential and return all of them and other access mechanisms at the end of your Holiday Period to the location requested by the Owner in the Booking Confirmation or as the Owner may otherwise request from you; and
8.4.1.Should you breach any of the above obligations then this shall be deemed to be a material breach and the property owner (or Us under the express authority of the property owner), without prejudice to it rights and remedies under law, shall have the right to refuse You entry to the property or ask You to leave the property before the end of Your stay. Under such circumstances any monies paid shall be forfeited and You shall have no claim for any compensation whatsoever.
9.1. All Complaints must be reported to Us as soon as possible during Your stay to allow Us the opportunity to carry out any assessments or corrective actions. If We are denied the opportunity of assessing the problem or carrying out any remedial actions then You will be deemed to have waived any rights to any compensation or any other applicable remedy available to you.
We aim to provide a high level of customer service and want all our guests to be completely happy with their holiday. In the unlikely event that you have any issues with your accommodation, please get in touch with us as soon as possible during your stay so that we can do our best to put it right.
If you wish to make a complaint about anything connected with the hire of the Property, you should contact Us as soon as reasonably possible prior to departure. In the event you do not have phone reception at the location where you are staying, you must make reasonable efforts to make a call from a nearby public telephone, send us an e-mail or visit our office. We will then either deal with it direct or consider the complaint and take action to resolve this itself (on behalf of the Owner) as soon as reasonably practicable.
Please note that We have the authority to act on the Owner’s behalf to resolve any dispute, but we are not liable if one or both parties are dissatisfied with the outcome.
Compensation will not be considered for any complaints that are made after the hire has ended, or where you have denied Us or the Owner the opportunity to investigate, address or remedy the issue during your stay.
Neither We or the Owner can accept responsibility or liability for work taking place outside the boundary of the Property, or for noise or nuisance resulting from third party activity over which We or the Owner have no control.
10.1.Pets are only permitted at those properties that are advertised as allowing pets or by express written consent by Us.
10.2.You remain liable at all times for any damage caused by Your pet and You are responsible for any additional cleaning costs (including any extermination fees for parasites or fleas that have been brought into the property by your pet) that may be required in the property or its grounds.
10.3.Your pet must be under your strict control at all times while You are in the property. You must not allow Your pet on any of the furniture or bedding in the property and Your pet must have its own blankets to protect floor coverings at all times. You must not, at any time, leave your pet unaccompanied in the property (which include the garden and any outside areas). You must never allow your pet to defecate in the grounds where children may play.
10.4.Should you breach any of the above obligations then this shall be deemed to be a material breach and the property owner (or Us under the express authority of the property owner), without prejudice to it rights and remedies under law, shall have the right to refuse You entry to the property or ask You to leave the property before the end of Your stay. Under such circumstances any monies paid shall be forfeited and You shall have no claim for any compensation whatsoever.
10.5.Where You require an assistance dog then this shall be permitted provided that the obligations set out in this clause 10 are observed.
10.6.Pets in a Property when they are not allowed: If a pet is taken to a Property that does not allow pets, or the stated number/size of pets is exceeded, then We or the Owner have the right to:
10.6.1.refuse to allow you and your Guests to enter or stay in the Property; and/or
10.6.2.ask you and your Guests to leave the Property before the end of the Holiday Period; and you must comply.
10.7.Pets in a Property when they are not allowed – and ending the Rental Contract: If the Owner exercises their rights under clause 10.6, then We or the Owner may end the Rental Contract in accordance with clause 3.6.2.
10.8.Damage by pets, traces of pets – and extra charges: You will be responsible for all damage caused by your and/or your Guests' pets. For any pets allowed in the Property, you should remove all traces (inside and outside) from the Property of pet occupation before you and your Guests vacate the Property at the end of the Holiday Period. We or the Owner may make an additional, reasonable charge for professional cleaning after your Holiday Period due to any pets that have stayed at the Property.
10.9.Guests With Allergies Relating to Pets:
Please note that an assistance dog may have stayed in a chosen property recently (even one that doesn’t allow pets as standard) and the Owner may have a dog or cat that sometimes stays at the property. The Owner cannot accept responsibility or liability for any suffering, damages or losses which may occur as a result of such animals having been present. We and the Owner cannot guarantee and make no warranty that the property will be free from pet hair.
11.1.Should You leave any of your personal belongings behind You should advise Us as soon as possible to enable Us to search the property. This may not be possible if there are guests staying in the property.
11.2.You will reimburse Us for all postage, packing or any other costs prior to such items being sent to You.
11.3.Where items have been left but have not been claimed within 30 days of departure, We reserve the right to dispose of such items as We think fit.
12.1.You and your party’s belonging and vehicles (together with contents) are left at the property entirely at Your own risk. We accept no liability whatsoever to You or any third party for any loss, damage or injury howsoever caused to You, your party or your personal belongings during your stay in the property except to the extent that such loss, damage or injury is caused by Our or the property owner’s gross negligence or wilful default.
13.1.We will not be in breach of these terms and conditions or otherwise liable to You or any third party arising from any circumstances beyond Our control including without limitation, epidemics, pandemics, flood, fire, explosion, accident, strikes, war, threat of war, natural or nuclear disaster, none availability of transport services, interruption to services/utilities and all similar events outside Our or the property owner’s control.
14.1.You are strongly advised to take out travel insurance with a reputable provider before booking to cover your Booking. If you do not do this, then you are strongly advised at least to take out travel insurance with a reputable provider before departing for your holiday. Any insurance should ideally cover you for the total cost of your Booking (and your stay if that is different). It is your responsibility to check that your insurance cover is sufficient for your own purposes and any likely risks that may affect you or your holiday
15.1.Please see Our website.
16.1.Any dispute arising of these terms and conditions shall be governed by the non-exclusive law and jurisdiction of the courts of England and Wales.